Legal Policies

Privacy Policy

Blue Harbor Shipping LLC (“Blue Harbor,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website blueharborshipping.com or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email address, company name, and mailing address provided via our contact or quote forms.
• Shipment Information: Origin and destination addresses, cargo descriptions, weight, dimensions, and special handling instructions.
• Payment Information: We do not store full credit card details. Payment processing is handled by PCI-DSS-compliant third-party processors.
• Usage Data: IP address, browser type, pages visited, referring URLs, and time spent on pages, collected automatically when you visit our site.
• Communications: Messages sent through our contact form or live chat, which may be stored to fulfill your request and improve our service.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve our freight and courier services
• To respond to your quote requests, inquiries, and support tickets
• To generate and send shipment tracking updates, receipts, and invoices
• To comply with legal obligations (customs filings, regulatory requirements)
• To send transactional emails related to your shipments (no unsolicited marketing)
• To analyze website traffic and improve user experience

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Information Sharing

We may share your information with:

• Carrier Partners: Airlines, shipping lines, trucking companies, and port agents necessary to execute your shipment.
• Customs Authorities: US Customs and Border Protection (CBP) and destination country customs agencies as legally required.
• Service Providers: Technology vendors (website hosting, email, analytics) bound by confidentiality obligations.
• Legal Compliance: When required by law, court order, or government request.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze traffic. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential Cookies: Required for basic website functionality (session management, security). Cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics). You may opt out via your browser settings or Google’s opt-out tool.
• Functional Cookies: Remember your preferences (language, form data).

You may disable cookies in your browser settings. Note that doing so may impact certain features of our website.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Objection: Object to our processing of your data for certain purposes.
• Portability: Request your data in a portable, machine-readable format.

To exercise any of these rights, contact us at contact@blueharborshipping.com. We will respond within 30 days.

6. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Shipment records are retained for 7 years as required by US customs and tax regulations. You may request earlier deletion of non-legally-required data.

7. Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on this page with a revised effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Terms of Service

These Terms of Service (“Terms”) govern your use of the Blue Harbor Shipping LLC website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, you may not use our services.

1. Description of Services

Blue Harbor Shipping LLC provides international and domestic freight forwarding, courier, customs brokerage, and warehousing services. Services are subject to availability and the specific terms agreed upon at the time of booking.

2. Booking and Acceptance

A shipment booking is confirmed only upon written confirmation by Blue Harbor Shipping and receipt of applicable payment or agreed payment terms. We reserve the right to refuse any shipment at our discretion.

3. Liability Limitations

Blue Harbor Shipping LLC’s liability for loss, damage, or delay to any shipment is limited as follows:

• Air freight: USD $20 per kilogram of gross weight, unless declared value coverage is purchased.
• Ocean freight: SDR 666.67 per package or SDR 2 per kilogram, whichever is higher (per Hague-Visby Rules).
• Road freight: Subject to applicable carrier tariff limits.
• We are not liable for consequential, indirect, or special damages of any kind.
• Claims must be filed in writing within 30 days of delivery (or scheduled delivery date for lost cargo).

4. Prohibited Goods

The following items are strictly prohibited from shipping via Blue Harbor Shipping services:

• Narcotics, controlled substances, and illegal drugs
• Weapons, firearms, ammunition, and explosives
• Counterfeit or pirated goods
• Live animals (unless under specific written agreement)
• Human remains (unless under specific written agreement with full documentation)
• Currency, negotiable instruments, and precious metals in excess of declared limits
• Any goods prohibited by US export control laws (ITAR, EAR)

5. Customs Compliance

The shipper is solely responsible for the accuracy of all customs declarations, HS code classifications, and declared values. Blue Harbor Shipping acts as agent on behalf of the shipper for customs filing purposes. Fines, penalties, or additional duties arising from incorrect declarations are the shipper’s responsibility.

6. Force Majeure

Blue Harbor Shipping is not liable for failure to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, strikes, pandemics, war, port closures, or carrier failures.

7. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of New York, USA. Any disputes arising from these Terms or our services shall be resolved through binding arbitration in New York County, New York, under the rules of the American Arbitration Association (AAA), unless otherwise agreed in writing.

8. Modifications

We reserve the right to modify these Terms at any time. Continued use of our services after modifications constitutes acceptance of the updated Terms.

Refund Policy

Blue Harbor Shipping LLC is committed to fair and transparent billing. Please review our refund policy carefully before booking.

Cancellations

Cancellations made more than 48 hours before the scheduled pickup are eligible for a full refund of any prepaid freight charges, minus any third-party costs already incurred (booking fees, ISF filings, etc.).

Cancellations made within 48 hours of scheduled pickup are subject to a cancellation fee of up to 30% of the quoted freight charge.

Service Failures

In the event of a verifiable service failure attributable to Blue Harbor Shipping (e.g., shipment lost in transit, significant delivery delay beyond our control window), we will:

• Investigate the claim within 5 business days of written notification
• Issue a partial or full refund of freight charges where applicable
• Process approved refunds within 10–14 business days

Non-Refundable Items

• Customs duties, taxes, and government levies (paid to authorities on your behalf)
• Third-party carrier surcharges already paid
• Charges for services already rendered (customs filing, warehousing days used)

To initiate a refund request, email contact@blueharborshipping.com with your shipment reference number and a description of the issue.

Contact for Legal Inquiries

For any questions about this Privacy Policy, Terms of Service, or Refund Policy, please contact us:

Blue Harbor Shipping LLC
New York, USA
Email: contact@blueharborshipping.com
Live Chat: Available 24/7 on this website

These policies were last reviewed and updated on May 1, 2025. Prior versions are available upon request.